By now you probably have heard that there was a massive recall from Sanofi, recalling ALL Auvi-Q devices out in the marketplace.
The first day of the Auvi-Q recall, I spent an hour on hold trying to get through to a rep to find out what to do. Now they have a smoother process for the whole thing explaining the recall and offering online reimbursement packet requests here. The rep I spoke with that first day was overwhelmed by the volume of calls but helpful.
The first directive she gave me was to make sure I got another autoinjector as soon as possible. (Sidenote: It was pretty weird to hear a company rep tell me I needed to purchase something from their competitor.) As we talked, she put my information in the system and said she’d have a pre-printed label sent my way so I could return my Auvi-Q devices for a refund.
When I received the packet from Sanofi, the packet included a much more detailed letter on what to do. If you haven’t started the return process yet, here is what you need to know:
Get another auto-injector. Like yesterday. If you haven’t done so already, contact your doctor to have a new prescription called in to your pharmacy and replace those Auvi’s ASAP. The recall was triggered because customers having allergic reactions did not feel the full immediate relief they should have from a full dose of epinephrine. Pretty important in the throes of anaphylaxis, yes?
Sanofi will reimburse your out-of-pocket costs to replace your Auvi-Q’s. This means when you buy replacement auto-injector, keep the receipt and make a copy for yourself. When you send in the recalled Auvi-Q devices, send in the receipt and you will be reimbursed for that cost.
Get your reimbursement packet. On the Auvi-Q website you can find the phone number to call or the link to click to submit an online reimbursement packet request. My packet took about ten business days to get to me, so don’t expect it to arrive overnight.
Pack up your Auvi-Q’s and your receipts. Make copies of the prescription receipts you send to Sanofi, just in case something gets lost in the mail. You never know – with 500,000 dual packs recalled in the U.S. alone, a lot can happen.
Drop the packet at your local FedEx site to ship. The label in the packet you receive is pre-paid, so there’s nothing left for you to do but to tra-la-la skip into the local FedEx office, drop it and head home for your favorite beverage to help take the edge off of the headache that this whole process has caused.
The big question I keep hearing – and would like answered myself – is whether Auvi-Q’s will be back on the market anytime within the next year. When I reached out to Sanofi to ask this and several other questions for our readers, they declined comment. So, stay tuned. We’ll see what we can find out for all of us.
In the meantime, cheers to new auto-injectors and tenacious parents!